bd178 Privacy Policy

1 Who We Are

bd178 operates the online cricket betting and live casino platform available at bd178.io ("the Platform"). References to "bd178", "we", "us", and "our" in this Privacy Policy refer to the operator of the Platform. bd178 acts as the data controller in respect of the personal data collected from players and visitors to the Platform.

For all data-related enquiries, including subject access requests, rectification requests, and erasure requests, players may contact the bd178 data team at [email protected]. Please include "Data Privacy Request" in the subject line of your message so that your enquiry is routed to the appropriate team.

bd178 is designed and operated for adult players aged 21 and above. The Platform is marketed towards players in Bangladesh and is accessed primarily using Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay. Data practices described in this Privacy Policy reflect this operational context.

2 Data We Collect

2.1 Identity Data. When you register an account with bd178, we collect your full legal name, date of birth, and where required for identity verification (KYC), a copy or reference number of a government-issued identification document such as a Bangladesh National Identity Card (NID), passport, or driver's licence.

2.2 Contact Data. We collect your email address and mobile phone number at registration. You may optionally provide your city or district of residence (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal) to assist with account localisation and support.

2.3 Financial Data. To process deposits and withdrawals, bd178 collects the mobile banking account identifiers (such as your bKash or Nagad registered phone number) or bank account details necessary to complete transactions. We record your full transaction history including deposit amounts, withdrawal amounts, bonus credits, and wagering activity — all denominated in Bangladeshi Taka (BDT).

2.4 Technical Data. bd178 automatically collects certain technical data when you access the Platform, including your IP address, device type and model, browser type and version, operating system, time zone (Bangladesh Standard Time, UTC+6), and session start and end timestamps.

2.5 Usage Data. We collect data about how you interact with the Platform, including which pages and game categories you visit, the games you play, bet amounts and outcomes, session duration, and which features you use. This data is used for personalisation, responsible gaming monitoring, and Platform improvement.

2.6 Communications Data. Any messages you send to bd178 via live chat, email, or support ticket are retained as part of your account record. This includes complaints, feedback, and formal dispute submissions.

2.7 Marketing Preferences. If you have consented to receive marketing communications, we record your opt-in status and the date and method of consent. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email.

3 How We Collect Your Data

bd178 collects personal data through the following means:

• Direct submission: Data you actively provide during account registration, identity verification, deposit or withdrawal requests, and communications with the support team.
• Automated collection: Technical and usage data collected automatically through server logs, cookies, and similar tracking technologies as you navigate the Platform.
• Third-party verification partners: Identity and age verification data may be cross-referenced against third-party identity verification services where you have consented to such checks as part of the KYC process.
• Payment providers: Transaction confirmation data (but not full payment credentials) received from payment processors including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, BRAC Bank, and City Bank.
• Fraud prevention services: Risk scoring and device fingerprint data received from contracted fraud prevention providers to protect the Platform and its players from fraudulent activity.

4 How We Use Your Data

bd178 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and closing your player account; processing login authentication; enabling account security features including two-factor authentication.
• Transaction processing: Facilitating deposits and withdrawals through your chosen payment method; reconciling account balances; issuing bonus credits in accordance with applicable promotion terms.
• Identity verification (KYC): Verifying your identity and age (21+) in compliance with our operational requirements and to prevent underage gambling.
• Anti-money laundering (AML) compliance: Monitoring transactions for patterns consistent with money laundering or financial crime; conducting enhanced due diligence where required; reporting suspicious activity as required by applicable law.
• Customer support: Responding to your enquiries, resolving disputes, and processing account modification requests.
• Responsible gaming: Monitoring your betting and gaming patterns to identify behaviour consistent with problem gambling; applying responsible gaming interventions including deposit limits, cool-off periods, and self-exclusion where appropriate or at your request.
• Platform improvement: Analysing aggregated usage data to improve the Platform's features, performance, and game selection.
• Security and fraud prevention: Detecting and preventing unauthorised account access, bonus abuse, collusion, and other prohibited conduct described in the Terms & Conditions.
• Marketing communications: Sending promotional offers, seasonal announcements (such as BPL tournament specials or Eid bonuses), and Platform updates to players who have opted in to marketing communications.
• Legal compliance: Retaining records required by applicable financial, gaming, and data protection regulations; responding to lawful requests from regulatory authorities.

5 Sharing Your Data

5.1 Payment Processors. To facilitate deposits and withdrawals, bd178 shares the minimum necessary financial identifiers with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. These partners are contractually obligated to process data solely for the purpose of completing the relevant transaction and to maintain appropriate security standards.

5.2 Identity Verification Providers. Where identity verification is required, bd178 may share your name, date of birth, and document reference with contracted KYC verification providers. These providers are bound by confidentiality obligations and data processing agreements.

5.3 Game Software Providers. Live casino and slot game providers such as Evolution Gaming, Pragmatic Play, Ezugi, Netent, and Microgaming receive your player session identifier and, where technically necessary, your account alias to facilitate game sessions. These providers do not receive your full identity or financial data.

5.4 Regulatory and Legal Disclosure. bd178 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law or in response to a valid legal order. bd178 will notify affected players of such disclosures where legally permitted to do so.

5.5 Fraud Prevention Services. Aggregated risk signals (not raw personal data) may be shared with contracted fraud prevention networks to protect the Platform and its players from fraudulent activity across multiple platforms.

5.6 No Sale of Personal Data. bd178 does not sell, rent, lease, or otherwise trade your personal data to any third party for commercial or marketing purposes. This restriction is unconditional and applies regardless of whether your account is active, inactive, or closed.

6 International Data Transfers

The bd178 Platform operates with infrastructure and service partners that may be located outside Bangladesh. Where personal data is transferred to a third country, bd178 ensures that appropriate safeguards are in place, including standard contractual clauses, data processing agreements, or equivalent mechanisms that provide a level of data protection consistent with internationally recognised standards.

bd178 takes reasonable steps to ensure that any third-party recipients of your data outside Bangladesh handle that data securely and in accordance with the principles set out in this Privacy Policy. If you have questions about international data transfers involving your personal data, please contact [email protected].

7 Data Retention

7.1 Active Accounts. Personal data associated with an active player account is retained for the duration of the account relationship. Account data is continuously updated to reflect the most current information you have provided.

7.2 Closed Accounts. Following account closure, bd178 retains your identity data, financial transaction records, and betting history for a minimum period of five (5) years. This retention period reflects our obligations under applicable AML regulations and financial record-keeping requirements.

7.3 Marketing Data. If you have consented to marketing communications, we retain your marketing preferences and contact data for the duration of your account plus a reasonable period thereafter, unless you withdraw consent earlier, in which case marketing data is deleted promptly following receipt of your withdrawal request.

7.4 Support Communications. Customer support correspondence is retained for a minimum of three (3) years following the close of the relevant support interaction to support dispute resolution and service quality monitoring.

7.5 Technical Logs. Server logs and technical session data are typically retained for 90 days for security and fraud detection purposes, after which they are aggregated and anonymised or deleted.

8 Your Rights

As a bd178 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request — [Your Account Username]":

• Right of Access: You have the right to request a copy of the personal data bd178 holds about you, together with information about how that data is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Note that erasure requests may be subject to limitations where retention is required by law (for example, AML obligations).
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or object to its use for a particular purpose.
• Right to Data Portability: Where processing is carried out on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interest, including direct marketing. Marketing objections will be acted upon immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bd178 will respond to all data rights requests within 5 business days of receipt and will fulfil validated requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days with prior notification to you.

9 Cookies and Tracking

9.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. bd178 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, maintain your login session, prevent fraud, and understand how players use the Platform.

9.2 Types of Cookies Used. bd178 uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Enable personalisation features such as remembering your preferred language, currency display, and game category. These are set only where you have enabled the relevant preference.
• Analytics cookies: Used to collect anonymised usage data that helps bd178 understand how the Platform is used and where improvements can be made. Analytics data is aggregated and does not identify individual players.
• Security cookies: Used to detect and prevent fraud, bot activity, and other malicious behaviour. These are set automatically for all sessions.

9.3 Managing Cookies. You may control cookie settings through your browser's privacy preferences. Disabling strictly necessary cookies will prevent the Platform from functioning correctly. For all other cookie categories, disabling them may reduce Platform functionality but will not prevent access.

10 Children and Minors

The bd178 Platform is strictly restricted to individuals aged 21 and above. bd178 does not knowingly collect personal data from anyone under the age of 21. If bd178 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately, the associated account will be closed, and any funds held will be handled in accordance with the underage gambling provisions of the Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the bd178 Platform, please contact [email protected] immediately so that the account can be investigated and closed without delay.

11 Security Measures

bd178 implements a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, and destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and our servers.
• At-rest encryption for sensitive stored data including identity documents and financial records.
• Role-based access controls restricting employee access to personal data on a need-to-know basis.
• Multi-factor authentication (MFA) for all staff accessing back-end systems containing personal data.
• Regular penetration testing and security audits conducted by independent security specialists.
• Automated anomaly detection to identify and respond to unusual access patterns in real time.
• Incident response procedures including defined escalation paths and player notification protocols in the event of a confirmed data breach.

While bd178 takes all reasonable steps to protect your data, no digital system can guarantee absolute security. You are encouraged to use a strong, unique password for your bd178 account and to enable two-factor authentication through your account settings.

12 Third-Party Links

The bd178 Platform may contain references to third-party services, particularly in relation to game providers and payment processors. bd178 does not control the privacy practices of third-party websites or services and is not responsible for the content or privacy policies of any third party. This Privacy Policy applies solely to data collected and processed by bd178 through the bd178.io Platform.

You are encouraged to review the privacy policies of any third-party services you interact with in connection with your bd178 account, including your chosen payment provider (such as bKash or Nagad) and your device's operating system provider.

13 Changes to This Policy

bd178 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform at least 14 days before the changes take effect.

The effective date at the top of this page indicates when the current version of the Privacy Policy came into force. Continued use of the bd178 Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must cease using the Platform and request account closure.

Prior versions of this Privacy Policy are superseded in their entirety upon the publication of an updated version. The version currently published at bd178.io/privacy-policy is the definitive, controlling version at all times.

14 Contact and Data Requests

For all privacy-related enquiries, data subject access requests, rectification requests, erasure requests, or complaints relating to bd178's handling of your personal data, please contact the bd178 data team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line Format: "Data Privacy Request — [Your Account Username]"
• Response Time: Acknowledgement within 5 business days; fulfilment within 30 calendar days.
• Support Language: English
• Business Hours: Bangladesh Standard Time (BST, UTC+6)

bd178 is committed to resolving all privacy-related concerns fairly and promptly. If you are not satisfied with our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.